Multi-factor authentication (MFA) is a security enhancement that requires you to present two pieces of evidence - your credentials - upon signing in. These credentials can be something you know such as your password, and something you have such as an application that generates a one-time passcode. MFA helps protect access to data and applications by adding an extra layer of security.

You have probably already used MFA in some form or another. For example, if you logged into a website that sent a code to your mobile device which you used to gain access to your account.

To secure your cloud account with MFA, you download an authentication application to your mobile device. This creates a virtual MFA device. The application generates a six-digit authentication code that is compatible with the time-based, one-time password standard. You use this code together with your VMware ID and password to log in to cloud services.

How do I?

Activate my MFA device.

  1. Click your user name on the menu, and select My Account > Security.

  2. Click Activate MFA Device, and follow the instructions to set up your device.

  3. MFA is turned on automatically. The next time you sign in, use your VMware ID and password, and an authentication code generated by the app.

Turn off MFA so I sign in with my VMware ID and password only.

  1. Click your user name on the menu, and select My Account > Security.

  2. Click the MFA is turned on toggle key.

Turn off MFA when I can't sign in with my MFA passcode.

  1. On the sign in page, click Troubleshoot MFA.

  2. Click Contact Support, and request help in turning off MFA.

Deactivate my MFA device.

  1. Click your user name on the menu, and select My Account > Security.

  2. Click Deactivate MFA Device.