When you purchase VMware Cloud Services subscriptions for the first time, you receive an email with a link that opens the VMware Cloud Services onboarding workflow.

As a first time user and an organization owner you provide address and default payment method when you set up the organization. VMware Cloud Services bills each organization based on the billing details set up during onboarding:
  • The Address of your enterprise determines the operating unit, currency, taxation, and payment methods available to the organization.

    For example, US addresses are charged in US dollars and subject to sales tax, while UK addresses are charged in British pounds, and are subject to VAT. In addition, each organization registered in the European Union has the option of entering a tax ID.

  • The Default Payment Method can be either VMware prepaid funds, credit card, or Pay by Invoice (PBI). The default payment methods available to your organization at onboarding vary based on your billing account.

    For example, some users can only select a PBI as their payment method, while others can select VMware funds and credit cards.

Note: After onboarding the organization, you can change the default payment used to cover your invoices, but you can't change the currency in which you are billed.


  1. Create your VMware Cloud Services account or log in if you already have one.
  2. From the list of subscriptions and commitments that displays, select those that apply to your organization.
  3. Click Continue.
  4. On the Create an Organization step that opens, provide the billing details for your organization:
    1. Enter a name for your organization.
    2. Provide the address of your enterprise.
    3. Select the default payment method.
  5. Click Complete.