There are multiple ways you can ge support in Cloud Services Console.
From the support pane in the Cloud Services Console, you access contextual help and the customer support chat. You file support requests from the Support Center page.
You file support requests when there are issues with your current setup that you are unable to fix through the
Enterprise Federation dashboard, or when you want to perform one of the following operations:
- remove a domain or subdomain that is already added to your federation setup
- undo federation for all domains and subdomains
- make changes to the identity provider configuration, such as switch to a different identity provider or change the user identification preference
Prerequisites
To file a support request for enterprise federation, make sure you are logged in as an Organization Owner user or a Enterprise Administrator user in the Management Organization for your enterprise.