There are multiple ways you can ge support in Cloud Services Console.

From the support pane in the Cloud Services Console, you access contextual help and the customer support chat. You file support requests from the Support Center page.

You file support requests when there are issues with your current setup that you are unable to fix through the Enterprise Federation dashboard, or when you want to perform one of the following operations:
  • remove a domain or subdomain that is already added to your federation setup
  • undo federation for all domains and subdomains
  • make changes to the identity provider configuration, such as switch to a different identity provider or change the user identification preference

Prerequisites

To file a support request for enterprise federation, make sure you are logged in as an Organization Owner user or a Enterprise Administrator user in the Management Organization for your enterprise.

Procedure

  1. From the main menu in the Cloud Services Console, click Support Center.
  2. Click Create Support Request.
    The Create Support Request form displays.
  3. In the Category drop-down menu, select VMware Cloud Services - Enterprise Federation.
  4. Enter Subject and Description.
  5. Provide contact information so that the VMware customer support team can contact you.
  6. Click Submit.