You install Helpdesk Support Tool by launching a setup wizard that guides you through the installation.


  • Verify that you have administrative privileges on the account where you will run the MSI file.
  • Download and extract the MSI file package for your operating system.


  1. Run the MSI file that corresponds to your OS architecture and click Next.
    Option Description
    VMware DEM Helpdesk Support Tool 2103 10.2 x86.msi
    VMware DEM Helpdesk Support Tool 2103 10.2 x64.msi
  2. Read and accept the End User License Agreement and click Next.
  3. Select the destination folder where you want to install the application and click Next.
    VMware recommends you install Helpdesk Support Tool in the default folder.
  4. Click Install, and after the installation is complete, click Finish.