To support users, you have to locate them in the Helpdesk Support Tool console.


  1. To search for users by name, enter a partial or complete user name and then click Search.
    Depending on your infrastructure, using a partial search string can benefit the performance. To view all users, click Search without entering a search string.
    Only the users that match the search string are displayed.
  2. Select a user to view the profile archives and profile archive backups associated with the user and their sizes.
  3. To search for a specific profile archive or backup, enter a search string in the Search for application text box.
    Only entries where the title matches the search string are displayed.