When you reset a profile archive, the corresponding application, or Windows component is reset to its default configuration. Resetting a profile archive does not affect any profile archive backups associated to the same user.


Configure Helpdesk Support Tool, see Configuring Helpdesk Support Tool.


  1. In Helpdesk Support Tool, locate the user for which you want to reset application settings.
  2. Right-click the profile archive for the application and select Reset profile archive.
    You can also select multiple profile archives, by using a standard Windows multi-select functionality. Such selection is enabled through the Helpdesk Support Tool Group Policy configuration.

What to do next

Inform the user to log off and log on again to delete the current settings and reset the application or Windows component to their default state.