The second component of Helpdesk Support Tool configuration is to create an Active Directory Group Policy Object by using the Helpdesk Support Tool Administrative Template that is available in the VMware Dynamic Environment Manager download package.


  1. Copy the VMware DEM.admx and VMware DEM Helpdesk Support Tool.admx ADMX templates and their corresponding ADML files from the download package to the PolicyDefinitions folder on your Windows Domain Controller.
    To find the PolicyDefinitions folder on your system, see Managing Group Policy ADMX Files Step-by-Step Guide on the Microsoft web site.
  2. Open Group Policy Management Console, and create a GPO or select an existing GPO that is applied to the operators of Helpdesk Support Tool.
  3. Right-click the selected GPO and click Edit.
    The Group Policy Management Editor opens. The VMware DEM Helpdesk Support Tool ADMX template is available under User Configuration\Administrative Templates\VMware DEM\Helpdesk Support Tool.

What to do next

Configure the appropriate Helpdesk Support Tool Group Policy settings. SeeHelpdesk Support Tool GPO Reference.