Restore the configuration of an application to a previous state by restoring from a profile archive backup.


Configure Helpdesk Support Tool. See Configuring Helpdesk Support Tool.


  1. In Helpdesk Support Tool, locate the user for which you want to restore application settings.
  2. Right-click the profile archive for the application and select Restore profile archive.
  3. Select a profile archive backup from the list that appears.

What to do next

Inform the user to log off and log on again to restore the corresponding settings to the desired state.