You can deploy and run Helpdesk Support Tool only on certain versions of the Windows operating system.

  • Windows 7 Professional, Enterprise, and Ultimate x86 and x64 SP1
  • Windows Server 2008 R2 Standard and Enterprise x64 SP1
  • Windows Server 2012 Standard and Datacenter x64
  • Windows 8.1 Professional and Enterprise x86 and x64 with Update
  • Windows Server 2012 R2 Standard and Datacenter x64 with Update
  • Windows 10 Version 1903 (May 2019 Update) Professional and Enterprise x86 and x64
  • Windows Server 2016 Standard and Datacenter x64
  • Windows Server 2019 Standard and Datacenter x64
Important: To enable editing of the user profile archives from Helpdesk Support Tool, either the User Environment Manager Management Console or FlexEngine must be installed on the target systems as well.