You can decide what level of troubleshooting information to collect for your virtual machines.

The level of troubleshooting information collected can affect the performance of your virtual machine.


  1. Select Window > Virtual Machine Library.
  2. Select a virtual machine in the Virtual Machine Library window and click Settings.
  3. Under Other in the Settings window, click Advanced.
  4. Select an option from the Troubleshooting menu.
    Option Description
    Default Fusion determines the best setting for your virtual machine.
    None Fusion gathers no troubleshooting information from your virtual machine. This setting enables your virtual machine to run as fast as possible.
    Hang/Crash Fusion gathers correctness information about hangs or crashes in the virtual machine.
    Performance Fusion gathers performance information, such as when an operation is taking too long in the virtual machine.

What to do next

From the VMware Fusion menu bar, select Help > Collect Support Information to collect troubleshooting information that Fusion has gathered about a selected virtual machine. Fusion creates a .zip file on your desktop to contain troubleshooting data.