Troubleshooting Your Virtual Machine

You can decide what level of troubleshooting information to collect for your virtual machines.

The level of troubleshooting information collected can affect the performance of your virtual machine.

Procedure

1. Select Window > Virtual Machine Library.
2. Select a virtual machine in the Virtual Machine Library window and click Settings.
3. Under Other in the Settings window, click Advanced.
4. Select an option from the Troubleshooting menu.

   Option	Description
   Default	Fusion determines the best setting for your virtual machine.
   None	Fusion gathers no troubleshooting information from your virtual machine. This setting enables your virtual machine to run as fast as possible.
   Hang/Crash	Fusion gathers correctness information about hangs or crashes in the virtual machine.
   Performance	Fusion gathers performance information, such as when an operation is taking too long in the virtual machine.

What to do next

From the VMware Fusion menu bar, select Help > Collect Support Information to collect troubleshooting information that Fusion has gathered about a selected virtual machine. Fusion creates a .zip file on your desktop to contain troubleshooting data.

You can select one of the following options under Collect Support Information:

• Quick: This is an option to collect minimal logs.

  The following items are not collected in this option:

  • Full physical disk information
  • Files :/etc/crontab, /etc/daily, /etc/monthly, /etc/weekly
  • Full system and kernel logs
  • /var/log/system.*gz, var/log/system.log.*.bz2
  • /var/log/kernel.log.*.gz, /var/log/kernel.log.*.bz2
  • system_profiler in xml format
  • Output file from command : /tmp/system.log, log show --start $(date -v-1d +"%Y-%m-%d") --style syslog (previously, it was 4 days)
• Full: This option collects full logs.

  The following items are collected in this option:

  • Existing default items
  • All items that are not collected in Quick Collection