Locating the VMware HCX logs for review and knowing how to gather them is an important part of the troubleshooting process. It is helpful to include at least the HCX Manager Technical Support log when experiencing an issue and contacting support.


  1. From the HCX Manager Service UI, navigate to the log options at > Administration > Troubleshooting > Download Log Bundles.

    From the HCX Appliance Management interface, navigate to Administration > Troubleshooting > Technical Support Logs.

  2. Select the box next to one or more logs that you want to generate.
  3. Click Request.
  4. After the bundle is prepared, you are prompted to download them.
  5. (Optional) To allow the HCX Admin to download logs from your HCX system for troubleshooting, locate the Settings section at the bottom of the page, and select Auto Approve.

    This setting is available only from the HCX Manager Service UI.