You can reset the admin or root password on either the HCX Connector or HCX Cloud Manager.

If an account password is lost of forgotten, a standard Linux password recovery procedure can be used to reset it.

The recovery procedure, which requires a reboot of the HCX Connector or Cloud manager, does not impact the following scenarios:
  • Network Extensions actively forwarding.
  • Virtual machine protections in continuous synchronization.
  • Migration operations in the transfer phase or "waiting for switchover."

To reset the root or admin password, see the VMware KB article 79362.


Active migration and configuration workflows may be impacted by a password reset. Allow those operations to complete before proceeding to recover the password.