Gather Technical Support Logs

Locating the HCX Manager logs for review and knowing how to generate them is an important part of the troubleshooting process. It is helpful to gather the log files when experiencing an issue and when contacting support.

You can collect and download the HCX Manager Technical Support logs from either the HCX Manager UI (port 443) or the HCX Manager Appliance Management UI (port 9443).

Procedure

1. Access the log files:
   1. From the HCX Manager UI, navigate to the log options at > Administration > Troubleshooting > Download Log Bundles.
   2. From the HCX Manager System Management interface, navigate to Administration > Troubleshooting > Technical Support Logs.
2. Select the box next to one or more logs that you want to generate.
3. Depending on which UI you are in, click Request or Generate to prepare the log file bundles.
4. After the bundle is prepared, you are prompted to download it.
5. (Optional) To allow the HCX Admin to download logs from your site, click Auto Approve at the bottom of the page.
   Note: This setting is available only in the HCX Manager UI.