You can participate in a customer experience improvement program (CEIP). If you participate in the program, VMware collects anonymous data about your deployment in order to improve VMware's response to customer requirements. VMware uses this information to improve the quality, reliability, and performance of our products. No data that identifies your organization is collected.

Participation in this program is optional. You can choose not to participate by deselecting the option when you install View Connection Server with a new configuration. If you change your mind about participating at any time after the installation, you can either join or withdraw from the program by editing the Product Licensing and Usage page in View Administrator.

Before collecting the data, VMware makes anonymous all fields that contain information that is specific to your organization. The sanitized fields identify computers, data storage, networking features, applications, and users. For example, IP addresses and virtual machine customization specifications are made anonymous.

VMware sanitizes a field by generating a hash of the actual value. When a hash value is collected, VMware cannot identify the actual value but can detect changes in the value when you change your environment.

To help you determine whether to join the program, you can review the fields from which VMware gathers data. You can also examine all the sanitized fields. The fields are organized by View component. See Global View Data Collected by VMware and the related topics that follow.