The insurance company uses a single View URL and employs a DNS service to resolve sales.example to the nearest pod in the nearest datacenter. With this arrangement, sales agents do not need to remember different URLs for each pod and are always directed to the nearest datacenter, regardless of where they are located.
When a sales agent connects to the View URL in Horizon Client, the Agent Sales global entitlement appears on the list of available desktop pools. When a sales agent selects the global entitlement, the Cloud Pod Architecture feature delivers the nearest available desktop in the pod federation. If all of the desktops in the local datacenter are in use, the Cloud Pod Architecture feature selects a desktop from the other datacenter. If a sales agent leaves a desktop session logged in, the Cloud Pod Architecture feature returns the sales agent to that desktop, even if the sales agent has since traveled to a different region.