View supports at most one desktop session and one application session per user on an RDS host. You must configure the RDS host to restrict users to a single session.

Procedure

  1. Click Start > Administrative Tools > Remote Desktop Services > Remote Desktop Session Host Configuration.
  2. On the Edit Settings pane, under General, double-click Restrict each user to a single session.
  3. In the Properties dialog box, on the General tab, select Restrict each user to a single session and click OK.

What to do next

Install View Agent on the RDS host. See Install View Agent on a Remote Desktop Services Host.