A security server might not be working if it failed to pair successfully with a View Connection Server instance.

Problem

The following security server issues might occur if a security server failed to pair with View Connection Server:

  • When you try to install the security server a second time, the security server cannot connect to View Connection Server.

  • Horizon Client cannot connect to View. The following error message appears: The View Connection Server authentication failed. No gateway is available to provide a secure connection to a desktop. Contact your network administrator.

  • The security server is displayed in the View Administrator dashboard as Down.

Cause

This problem can occur if you started to install a security server and the attempt was cancelled or otherwise aborted after you entered a security server pairing password.

Results

If you intend to keep the security server in your View environment, take these steps:

  1. In View Administrator, select View Configuration > Servers.

  2. On the Security Servers tab, select a security server, select Prepare for Upgrade or Reinstallation from the More Commands drop-down menu, and click OK.

  3. On the Connection Servers tab, select the View Connection Server instance that you want to pair with the security server, select Specify Security Server Pairing Password from the More Commands drop-down menu, type a password, and click OK.

  4. Install the security server again.

If you intend to remove the security server entry from your View environment, run the vdmadmin -S command.

For example: vdmadmin -S -r -s security_server_name