During installation, View Agent must authenticate itself to View Connection Server as a View administrator. If the authentication mechanism is DIGEST-MD5, you must first enable the Active Directory (AD) setting Store password using reversible encryption for the administrator's account.


  1. On the AD server, open Administrative Tools > Active Directory Users and Computers.
  2. Right-click the View administrator's account and select Properties.
  3. Select the Account tab.
  4. In Account options, select the Store password using reversible encryption setting.
  5. Reset the password for the View administrator.