You must entitle users to RDS desktops and applications before the users can access the desktops and applications.

If the RDS host is running Windows Server 2008 R2 SP1, run RemoteApp Manager to configure entitlements.

If the RDS host is running Windows Server 2012 or 2012 R2, run Server Manager and navigate to Remote Desktop Services to configure entitlements.

Desktop Entitlements

To entitle a user to launch an RDS desktop, perform the following steps:

  • Ensure that the user is a member of the local group View Agent Direct-Connection Users. By default, all authenticated users are a members of this group.

  • For Windows Server 2008 R2 SP1, in RemoteApp Manager, ensure that the RD Session Host Server is configured to Show a remote desktop connection to this RD Session Host server in RD Web Access.

  • For Windows 2012 or 2012 R2, run Server Manager and navigate to Remote Desktop Services to configure entitlements.

Application Entitlements

To entitle a user to launch an application, perform the following steps:

  • Ensure that the user is a member of the local group View Agent Direct-Connection Users. By default, all authenticated users are a members of this group.

  • For Windows Server 2008 R2 SP1, in RemoteApp Manager, ensure that the application is listed under RemoteApp Programs, is set for RD Web Access, and has user assignments set for all users, this user or a group of which the user is a member.

  • For Windows 2012 or 2012 R2, run Server Manager and navigate to Remote Desktop Services to configure entitlements.