You might experience connection problems between machines and View Connection Server instances.

Procedure

  • At a command prompt on the machine, type the nslookup command.
    nslookup CS_FQDN

    CS_FQDN is the fully qualified domain name (FQDN) of the View Connection Server host. If the command fails to return the IP address of the View Connection Server host, apply general network troubleshooting techniques to correct the DNS configuration.

  • At a command prompt on the machine, verify that TCP port 4001, which Horizon Agent uses to establish JMS communication with the View Connection Server host, is working by typing the telnet command.
    telnet CS_FQDN 4001

    If the telnet connection is established, network connectivity for JMS is working.

  • If a security server is deployed in the DMZ, verify that exception rules are configured in the inner firewall to allow RDP connectivity between the security server and virtual machines on TCP port 3389.
  • If secure connections are bypassed, verify that the firewall rules allow a client to establish either a direct RDP connection to the virtual machine on TCP port 3389, or a direct PCoIP connection to the virtual machine on TCP port 4172 and UDP port 4172.
  • Verify that exception rules are configured in the inner firewall to allow connections between each Security Server and its associated View Connection Server host on TCP port 4001 (JMS) and TCP port 8009 (AJP13).