On mobile devices, you might need to install a third-party program to navigate to the directory where log files are stored. Mobile clients have configuration settings for sending log bundles to VMware. Because logging can affect performance, you should enable logging only when you need to troubleshoot an issue.

iOS Client Logs

For iOS clients, the log files are located in the tmp and Documents directories under User Programs/Horizon/. To navigate to these directories, you must first install a third-party app such as iFunbox.

You can enable logging by turning on the Logging setting in the Horizon Client settings. With this setting enabled, if the client exits unexpectedly or if you exit the client and then launch it again, the log files are merged and compressed into a single GZ file. You can then send the bundle to VMware through email. If your device is connected to a PC or Mac, you can also use iTunes to retrieve log files.

Android Client Logs

For Android clients, the log files can be found in the following directory: Android/data/com.vmware.view.client.android/files/. To navigate to this directory, you must first install a third-party app such as File Explorer or My Files.

By default, logs are created only after the application exits unexpectedly. You can change this default by turning on the Enable Log setting in the Horizon Client settings. To send a log bundle to VMware through email, you can use the Send the log setting in the General Settings of the client.

Chrome Client Logs

For Chrome clients, logs are available only through the JavaScript console.

Windows Store Client Logs

For Windows Store clients that have Horizon Client for Windows Store installed, rather than Horizon Client for Windows, the log files are located in the following directory: C:\Users\%username%\AppData\Local\Packages\VMwareInc.VMwareViewClient_23chmsjxv380w\LocalState\logs.

You can enable logging by turning on the Enable advanced logging setting in the General Settings of the client and then using the Collect support information button. You are prompted to select a folder for the logs, and you can zip the folder as you would any other folder.