You must create service blueprints that correspond to the workflows you plan to use for desktop and pool management.

About this task

This procedure involves importing the following workflows for end users:

  • Self Service Desktop Allocation

  • Self Service Advanced Desktop Allocation

You must import these workflows so that items for the workflows can appear on the end user's Catalog tab in vRealize Automation. After the end user submits a request to run the workflow, an item for the user's desktop appears on the user's Items tab in vRealize Automation.

When the user clicks the desktop item and goes to the Item Details tab, the user can access the configured actions for the desktop. The actions can include start, logoff, reboot, shut down, recycle, and, for linked-clone desktops, users can also use a refresh action, to revert the machine back to the state it was in when the user first acquired the machine. In this way, end users can access and manage their machines from the vRealize Automation UI.

This procedure also involves importing the following workflows for delegated administrators:

  • Advanced Desktop Allocation

    After you import this workflow, an item for this workflow appears on the delegated administrator's Catalog tab in vRealize Automation. After the delegated administrator submits a request to run this workflow, the workflow performs one or more tasks to ensure that a machine is created and provisioned, if need be, and is assigned to a user. Also, if necessary, the workflow creates an entitlement for the user. The end result is that the end user has an item on the user's Items tab in vRealize Automation, and the end user can see the configured action buttons described for the self-service workflows.

  • Port Pool to vCAC

    After you import this workflow, an item for this workflow appears on the delegated administrator's Catalog tab in vRealize Automation. After the delegated administrator submits a request to run this workflow, the workflow creates items for the specified pools, and these pool items appear on the delegated administrator's Items tab in vRealize Automation.

    When the delegated administrator clicks a pool item and goes to the Item Details tab, the delegated administrator can access the configured actions for desktop pool management. The actions can include drop pool (delete the pool), manage assignment, manage entitlement, manage session, and, for linked-clone pools, recompose. The end result is that a delegated administrator can manage desktop pools using actions buttons in vRealize Automation.

Prerequisites