When using View Agent Direct-Connection Plug-In, you might encounter known issues.
When you investigate a problem with View Agent Direct-Connection Plug-In, make sure that the correct version is installed and running.
If a support issue needs to be raised with VMware, always enable full logging, reproduce the problem, and generate a Data Collection Tool (DCT) log set. VMware technical support can then analyze these logs. For details on generating a DCT log set, refer to Collecting diagnostic information for VMware View KB article http://kb.vmware.com/kb/1017939.