Horizon Help Desk Tool administrators must have certain privileges to perform troubleshooting tasks in Horizon Administrator.

The following table lists common tasks that the Horizon Help Desk Tool administrator can perform and shows the privileges to perform each task.

Table 1. Horizon Help Desk Tool Tasks and Privileges
Tasks Required Privileges
Read-only access to Horizon Help Desk Tool. Manage Help Desk (Read Only)
Manage global sessions. Manage Global Sessions
Can log in to Horizon Administrator. Console Interaction
Perform all machine and session-related commands. Manage Machine
Reset or restart machines. Manage Reboot Operation
Disconnect and log off sessions. Manage Sessions
Manage remote processes and applications. Manage Remote Processes and Applications
Remote assistance to the virtual desktop or published desktop. Remote Assistance
Disconnect, logoff, reset, and restart operations for global sessions. Manage Help Desk (Read Only) and Manage Global Sessions
Reset and restart operations for local sessions. Manage Help Desk (Read Only) and Manage Reboot Operation
Remote assistance operations. Manage Help Desk (Read Only) and Remote Assistance
End remote processes and applications. Manage Help Desk (Read Only) and Manage Remote Processes and Applications
Perform all tasks in Horizon Help Desk Tool. Manage Help Desk (Read Only), Mange Global Sessions, Manage Reboot Operation, Remote Assistance, and Manage Remote Processes and Applications
Remote assistance operations and end remote processes and applications. Manage Help Desk (Read Only), Remote Assistance, and Manage Remote Processes and Applications
Disconnect and logoff operations for local sessions. Manage Help Desk (Read Only) and Manage Sessions