Horizon Help Desk Tool administrators must have certain privileges to perform troubleshooting tasks in Horizon Console.

The following table lists common tasks that the Horizon Help Desk Tool administrator can perform and shows the privileges to perform each task.

Table 1. Horizon Help Desk Tool Tasks and Privileges
Tasks Required Privileges
Read-only access to Horizon Help Desk Tool. Manage Help Desk (Read Only)
Manage global sessions. Manage Global Sessions
Can log in to Horizon Console. Console Interaction
Note:

Starting in Horizon 7 version 7.10, the Console Interaction privilege is automatically added to new roles and does not appear in the list of global privileges in Horizon Console.

Perform all machine and session-related commands. Manage Machine
Reset or restart machines. Manage Reboot Operation
Disconnect and log off sessions. Manage Sessions
Manage remote processes and applications. Manage Remote Processes and Applications
Remote assistance to the virtual desktop or published desktop. Remote Assistance
Disconnect, logoff, reset, and restart operations for global sessions. Manage Help Desk (Read Only) and Manage Global Sessions
Reset and restart operations for local sessions. Manage Help Desk (Read Only) and Manage Reboot Operation
Remote assistance operations. Manage Help Desk (Read Only) and Remote Assistance
End remote processes and applications. Manage Help Desk (Read Only) and Manage Remote Processes and Applications
Perform all tasks in Horizon Help Desk Tool. Manage Help Desk (Read Only), Mange Global Sessions, Manage Reboot Operation, Remote Assistance, and Manage Remote Processes and Applications
Remote assistance operations and end remote processes and applications. Manage Help Desk (Read Only), Remote Assistance, and Manage Remote Processes and Applications
Disconnect and logoff operations for local sessions. Manage Help Desk (Read Only) and Manage Sessions