Pool Provisioning Fails Due to a Configuration Problem

If a template is not available or a virtual machine image has been moved or deleted, provisioning of a desktop pool can fail.

Problem

A desktop pool is not provisioned, and you see the following message in the event database.

Provisioning error occurred on Pool Desktop_ID because of a configuration problem

Cause

This problem has a number of possible causes.

• A template is not accessible.
• The name of a template has been changed in vCenter.
• A template has been moved to a different folder in vCenter.
• A virtual machine image has been moved between ESX/ESXi hosts, or it has been deleted.

Solution

• Verify that the template is accessible.
• Verify that the correct name and folder are specified for the template.
• If a virtual machine image has been moved between ESX/ESXi hosts, move the virtual machine to the correct vCenter folder.
• If a virtual machine image has been deleted, delete the entry for the virtual machine in View Administrator and recreate or restore the image.