Troubleshooting Linux Desktops

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Certain issues might arise when you manage Linux desktops. You can follow various procedures to diagnose and fix problems.

Using Horizon Help Desk Tool in Horizon Console
Horizon Help Desk Tool is a Web application that you can use to get the status of Horizon 7 user sessions and to perform troubleshooting and maintenance operations.
Collect Diagnostic Information for Horizon 7 for Linux Machine
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with a Horizon 7 for Linux machine. You create a Data Collection Tool (DCT) bundle that gathers the machine's configuration information and logs into a compressed tarball.
Horizon Agent Fails to Disconnect on an iPad Pro Horizon Client
The SUSE Horizon Agent connection fails to disconnect after a restart or shutdown on a iPad Pro Horizon Client.
SLES 12 SP1 Desktop Does Not Auto-Refresh
SLES 12 SP1 does not auto-refresh in a multi-monitor mode when you drag a GNOME terminal.
SSO Fails to Connect to a PowerOff Agent
Single Sign-On (SSO) does not connect to a PowerOff agent.
Unreachable VM After Creating a Manual Desktop Pool for Linux
The virtual machine state is not responding.

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