Log files can help troubleshoot issues with installation, display protocol, and various feature components. You can use group policy settings to configure the location, verbosity, and retention period of some log files.
For the file names in the following table, YYYY represents the year, MM is the month, DD is the day, and XXXXXX is a number.
|Type of Logs||Directory Path||File Name|
|View Agent (for Horizon 6) or Horizon Agent (for Horizon 7)||<Drive Letter>:\ProgramData\VMware\VDM\logs||pcoip_agent_YYYY_MM_DD_XXXXXX.txt
Note: You can use a GPO to configure the log location. Use the View Common Configuration ADMX template file vdm_common.admx.
There are several methods for configuring logging options.
- You can use group policy settings to configure the log location, verbosity, and retention policy. Use the View Common Configuration ADMX template file vdm_common.admx.
- You can use a command-line command to set a verbosity level. Navigate to the C:\Program Files\VMware\VMware View\Agent\DCT directory and enter the following command:
support.bat loglevels. A new command prompt window appears, and you are prompted to select a verbosity level.
- You can use the vdmadmin command with the -A option to configure logging by View Agent or Horizon Agent. For instructions, see the View Administration document.
Collecting a Log Bundle
You can use a command-line command to collect logs into a .zip file that you can send to VMware Technical Support. From the command line, navigate to the C:\Program Files\VMware\VMware View\Agent\DCT directory and enter the following command: support.bat.