You can log in to Horizon Help Desk Tool from Horizon Administrator. You can also bookmark the URL for the Horizon Help Desk Tool Web page instead of starting Horizon Help Desk Tool from Horizon Administrator.

Procedure

  1. Choose to log in to Horizon Help Desk Tool from Horizon Administrator or from the Horizon Help Desk Tool URL.

    • To log in to Horizon Help Desk Tool from Horizon Administrator, click Help Desk on the top right panel. This is a single sign-on to the Horizon Help Desk Tool Web interface.

    • To log in to Horizon Help Desk Tool from the Horizon Help Desk Tool URL, enter your user name, password, and select your domain name, and click Login.

    Horizon Help Desk Tool opens in another Web page.

  2. To search for a user, enter a partial or complete user name and select the domain name of the user, and click Go.

    Horizon Help Desk Tool displays a list of users with the user details.

  3. Click the user to display the session details of the user that you want to troubleshoot problems for.

    The user, session, and performance information appears in a user card.

What to do next

To troubleshoot problems, click the related tabs in the user card.