Certificate issues on a View server prevent you from connecting to View Administrator or cause a red health indicator to be displayed for a server.

Problem

You cannot connect to View Administrator on the View Connection Server instance with the problem. When you connect to View Administrator on another View Connection Server instance in the same pod, you see that the dashboard health indicator is red for the problem View Connection Server instance.

From the other View Connection Server instance, clicking the red health indicator displays SSL Certificate: Invalid and Status: (blank), indicating that a valid certificate could not be found. The View log file contains a log entry of type ERROR with the following error text: No qualifying certificates in keystore.

The View log data is located in C:\ProgramData\VMware\VDM\logs\log-*.txt on the View Connection Server instance.

A certificate might not be installed successfully on a View server for any of the following reasons:

  • The certificate is not in the Personal folder in the Windows local computer certificate store.

  • The certificate store does not have a private key for the certificate.

  • The certificate does not have a friendly name of vdm.

  • The certificate was generated from a v3 certificate template, for a Windows Server 2008 or later server. View cannot detect a private key, but if you use the Certificate snap-in to examine the Windows certificate store, the store indicates that there is a private key.

Procedure