You can assign predefined administrator roles to Horizon Help Desk Tool administrators to delegate the troubleshooting tasks between administrator users. You can also create custom roles and add privileges based on the predefined administrator roles.

About this task

You can assign the following predefined administrator roles to Horizon Help Desk Tool administrators:

  • Help Desk Administrator

  • Help Desk Administrator (Read Only)

If you create a custom role for a Horizon Help Desk Tool administrator, you must assign the Manage Help Desk (Read Only) privilege along with any other privileges based on the Help Desk Administrator role or Help Desk Administrator (Read Only) role.

Prerequisites

Familiarize yourself with the administrator privileges that you can use to create custom roles. See Predefined Roles and Privileges.

Procedure

  1. In Horizon Administrator, select View Configuration > Administrators and click the Roles tab.
  2. On the Roles tab, click Add Role and select either the Help Desk Administrator role or the Help Desk Administrator (Read Only) role, and click OK.
    1. (Optional) : To add a custom role, on the Roles tab, click Add Role and select the Manage Help Desk (Read Only) privilege, select any privileges based on the Help Desk Administrator role or the Help Desk Administrator (Read Only) role, and click OK.