Horizon Help Desk Tool administrators must have certain privileges to perform troubleshooting tasks in Horizon Administrator.

1 lists common tasks that the Horizon Help Desk Tool administrator can perform and shows the privileges to perform each task.

Table 1. Horizon Help Desk Tool Tasks and Privileges

Tasks

Required Privileges

Read-only access to Horizon Help Desk Tool.

Manage Help Desk (Read Only)

Manage global sessions.

Manage Global Sessions

Can log in to Horizon Administrator.

Console Interaction

Perform all machine and session-related commands.

Manage Machine

Reset or restart machines.

Manage Reboot Operation

Disconnect and log off sessions.

Manage Sessions

Manage remote processes and applications.

Manage Remote Processes and Applications

Remote assistance to the virtual desktop or published desktop.

Remote Assistance

Disconnect, logoff, reset, and restart operations for global sessions.

Manage Help Desk (Read Only) and Manage Global Sessions

Reset and restart operations for local sessions.

Manage Help Desk (Read Only) and Manage Reboot Operation

Remote assistance operations.

Manage Help Desk (Read Only) and Remote Assistance

End remote processes and applications.

Manage Help Desk (Read Only) and Manage Remote Processes and Applications

Perform all tasks in Horizon Help Desk Tool.

Manage Help Desk (Read Only), Mange Global Sessions, Manage Reboot Operation, Remote Assistance, and Manage Remote Processes and Applications

Remote assistance operations and end remote processes and applications.

Manage Help Desk (Read Only), Remote Assistance, and Manage Remote Processes and Applications

Disconnect and logoff operations for local sessions.

Manage Help Desk (Read Only) and Manage Sessions