To troubleshoot Skype for Business, collect logs from the Horizon Agent and the Windows Horizon Client.
- To collect Horizon logs, including the Media Proxy logs, from the Horizon Agent, log into a virtual machine where Horizon Agent is installed.
- Open a command prompt, and run
C:\Program Files\VMware\VMware View\Agent\DCT\support.bat
- To collect Horizon logs, including the Media Provider logs, from the Horizon Client, log into a physical or a virtual machine where Horizon Client is installed.
- Open a command prompt, and run:
C:\Program Files\VMware\VMware Horizon View Client\DCT\support.bat
C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT\support.bat
A folder vdm-sdct containing zipped log files appears on the desktop and will include these directories which contain logs for the VMware Horizon Virtualization Pack for Skype for Business:
Client device: %TEMP%\vmware-<username>\VMWMediaProvider
The default log level is 7, where the log level size and crash dumps are small. You can increase the log level to 8 for maximum logs and full crash dumps. All settings are DWORD:
Client: HKEY_CURRENT_USER/SOFTWARE/VMware, Inc./VMWMediaProvider/DebugLogging/LoggingPriority = 8
Agent: HKEY_CURRENT_USER/SOFTWARE/VMware, Inc./VMWMediaProviderProxy/DebugLogging/LoggingPriority = 8
Agent: HKEY_CURRENT_USER/SOFTWARE/VMware, Inc./VMWMediaProviderProxyLocal/DebugLogging/LoggingPriority = 8