If a Connection Server is not able to connect to vCenter, provisioning of a desktop pool can fail.

Problem

Provisioning of a desktop pool fails, and you see one of the following error messages in the event database.

  • Cannot log in to vCenter at address VC_Address

  • The status of vCenter at address VC_Address is unknown

Cause

The View Connection Server instance cannot connect to vCenter for one of the following reasons.

  • The Web service on the vCenter Server has stopped.

  • There are networking problems between the View Connection Server host and the vCenter Server.

  • The port numbers and login details for vCenter or View Composer have changed.

Procedure

  • Verify that the Web service is running on the vCenter.
  • Verify that there are no network problems between the View Connection Server host and the vCenter.
  • In View Administrator, verify the port numbers and login details that are configured for vCenter and View Composer.