The virtual machine state is not responding.

Problem

The virtual machine status might be Waiting for Agent or Unreachable after you create a Manual Desktop Pool.

Cause

There might be several user error configuration or setup causes for the virtual machine state to be Unreachable or Waiting for Agent.

  • Verify that the option machine.id exists in the virtual machines vmx configuration file.

    If it does not exist, then verify that the virtual machine was added to the desktop pool correctly. Else recreate the desktop pool to let the broker rewrite the option to the vmx configuration file.

  • Verify that the VMware Tool or Open VM Tool is installed correctly.

    If the steps to install VMware Tool or Open VM Tool were not performed correctly, the vmware-rpctool command might not exist under PATH in the Linux virtual machine. You must follow the guide to install VMware Tool or Open VM Tool.

    Run the command after you finish installing.

    #vmware-rpctool "machine.id.get"

    The machine.id values are listed from the virtual machines vmx configuration file.

  • Verify if the FQDN of the broker can be resolved to the IP Address in the agent Linux virtual machine.