Horizon Help Desk Tool is integrated into Horizon Console. Starting from Horizon 7 version 7.5, you can no longer use the Horizon Help Desk Tool URL to log in to Horizon Help Desk Tool.

Procedure

  1. To log in to Horizon Help Desk Tool from Horizon Administrator, click Horizon Console on the top right panel. This is a single sign-on to the Horizon Console Web interface.
  2. In Horizon Console, enter a user name in the User Search field.

    Horizon Console displays a list of users in the search results. The search can return up to 100 matching results.

  3. Select a user name.

    The user information appears in a user card.

What to do next

To troubleshoot problems, click the related tabs in the user card.