To troubleshoot Skype for Business, collect logs from Horizon Agent and Horizon Client for Windows.

Procedure

  1. To collect Horizon logs, including the Media Proxy logs, from Horizon Agent, log in to a virtual machine where Horizon Agent is installed.
  2. Open a command prompt and run C:\Program Files\VMware\VMware View\Agent\DCT\support.bat.
  3. To collect Horizon logs, including the Media Provider logs, from Horizon Client, log in to a physical or virtual machine where Horizon Client is installed.
  4. Open a command prompt and run support.bat.
    • 32-bit: C:\Program Files\VMware\VMware Horizon View Client\DCT\support.bat

    • 64-bit: C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT\support.bat

Results

A folder named vdm-sdct containing zipped log files appears on the desktop and includes these directories, which contain logs for the VMware Horizon Virtualization Pack for Skype for Business:

  • Client device: %TEMP%\vmware-<username>\VMWMediaProvider

  • Virtual desktop:

    • %TEMP%\vmware-<username>\VMWMediaProviderProxy

    • %TEMP%\vmware-<username>\VMWMediaProviderProxyLocal

    • %TEMP%\vmware-<username>\MMAPlugin

The default log level is 7, where the log level size and crash dumps are small. You can increase the log level to 8 for maximum logs and full crash dumps. All settings are DWORD:

  • Client: HKEY_CURRENT_USER/SOFTWARE/VMware, Inc./VMWMediaProvider/DebugLogging/LoggingPriority = 8

  • Agent: HKEY_CURRENT_USER/SOFTWARE/VMware, Inc./VMWMediaProviderProxy/DebugLogging/LoggingPriority = 8

  • Agent: HKEY_CURRENT_USER/SOFTWARE/VMware, Inc./VMWMediaProviderProxyLocal/DebugLogging/LoggingPriority = 8