Horizon Help Desk Tool is integrated into Horizon Console. You can search for a user that you want to troubleshoot problems for in Horizon Help Desk Tool.


  1. In Horizon Console, enter a user name in the User Search field.

    Horizon Console displays a list of users in the search results. The search can return up to 100 matching results.

  2. Select a user name.

    The user information appears in a user card.

What to do next

To troubleshoot problems, click the related tabs in the user card.