The session details appear on the Details tab when you click a user name in the Computer Name option on the Sessions tab. You can view details for Horizon Client, the virtual or published desktop, and CPU and memory details.

Horizon Client

Displays information that depends on the type of Horizon Client and includes details such as user name, version of Horizon Client, IP address of the client machine, and the operating system of the client machine.

Note:

If you upgraded Horizon Agent, you must also upgrade Horizon Client to the latest version. Else, no version is displayed for Horizon Client. For more information about upgrading Horizon Client, see the Horizon 7 Upgrades document.

VM

Displays information about virtual desktops or published desktops.

Table 1. VM Details

Option

Description

Computer Name

Name of the desktop or application session.

Agent Version

Horizon Agent version.

OS Version

Operating System version.

Connection Server

The Connection Server that the session connects to.

Pool

Name of the desktop or application pool. Displays Linux for a Linux desktop pool.

vCenter

IP address of vCenter Server.

Session State

State of the desktop or application session. The session states can be idle, active, or disconnected. If the user is not active for one minute, the session status turns idle. The status icon appears as green outline for idle, solid green for active, and gray for disconnected.

Note:

Linux desktop sessions do not display the idle status.

Session Duration

The time the session remained connected to Connection Server.

State Duration

The time the session remained in the same state.

Logon Time

The logon time of the user who logged in to the session.

Logon Duration

The time the user remained logged in to the session.

Gateway/Proxy Name

Name of the security server, Unified Access Gateway appliance, or load balancer. This information might take from 30 seconds through 60 seconds to display after connecting to the session.

Gateway/Proxy IP

IP address of the security server, Unified Access Gateway appliance, or load balancer. This information might take from 30 seconds through 60 seconds to display after connecting to the session.

Farm

The farm of RDS hosts for the published desktop or application session.

User Experience Metrics

Displays performance details for a virtual or published desktop session that uses the PCoIP or VMware Blast display protocol. To view these performance details, click More. To refresh these details, click the refresh icon.

Table 2. PCoIP Display Protocol Details

Option

Description

Tx Bandwidth

The transmission bandwidth, in kilobits per second, in a PCoIP session.

Frame Rate

The frame rate, in frames per second, in a PCoIP session.

Packet Loss

Percentage of packet loss in a PCoIP session.

Skype Status

The Skype for Business status in a PCoIP session.

  • Optimized

  • Fallback

  • Optimized (version-mismatch)

  • Fallback (version-mismatch)

  • Connecting

  • Disconnected

  • Undefined

This option appears as N/A for Linux desktop sessions.

Table 3. Blast Display Protocol Details

Option

Description

Frame Rate

The frame rate, in frames per second, in a Blast session.

Skype Status

The Skype for Business status in a Blast session.

  • Optimized

  • Fallback

  • Optimized (version-mismatch)

  • Fallback (version-mismatch)

  • Connecting

  • Disconnected

  • Undefined

This option appears as N/A for Linux desktop sessions.

Blast Session Counters

  • Estimated Bandwidth (Uplink). Estimated bandwidth for an uplink signal.

  • Packet Loss (Uplink). Percentage of packet loss for an uplink signal.

Blast Imaging Counters

  • Transmitted Bytes. Total number of bytes for imaging data that have been transmitted for a Blast session.

  • Received Bytes. Total number of bytes for imaging data that have been received for a Blast session.

Blast Audio Counters

  • Transmitted Bytes. Total number of bytes for audio data that have been transmitted for a Blast session.

  • Received Bytes. Total number of bytes for audio data that have been received for a Blast session.

Blast CDR Counters

  • Transmitted Bytes. Total number of bytes for Client Drive Redirection data that have been transmitted for a Blast session.

  • Received Bytes. Total number of bytes for Client Drive Redirection data that have been received for a Blast session.

CPU and Memory Usage and Network and Disk Performance

Displays charts for CPU and memory usage of the virtual or published desktop or application and the network or disk performance for the PCoIP or Blast display protocol.

Note:

Following a start or a restart of Horizon Agent on the desktop, the performance charts might not display the timeline immediately. The timeline appears after a few minutes.

Table 4. CPU Usage

Option

Description

Session CPU

CPU usage of the current session.

Host CPU

CPU usage of the virtual machine to which the session is assigned.

Table 5. Memory Usage

Option

Description

Session Memory

Memory usage of the current session.

Host Memory

Memory usage of the virtual machine to which the session is assigned.

Table 6. Network Performance

Option

Description

Latency

Displays a chart for the latency for the PCoIP or Blast session.

For the Blast display protocol, the latency time is the Round-Trip Time in milliseconds. The performance counter that tracks this latency time is VMware Blast Session Counters > RTT.

For the PCoIP display protocol, the latency time is the Round-Trip Latency time in milliseconds. The performance counter that tracks this latency time is PCoIP Session Network Statistics > Round Trip Latency.

Table 7. Disk Performance

Option

Description

Read

The number of read Input/Output (I/O) operations per second.

Write

The number of write I/O operations per second.

Disk Latency

Displays a chart for the disk latency. The disk latency is the time in milliseconds from the Input/Output Operations Per Second (IOPS) data retrieved from the Windows performance counters.

Average Read

Average number of random read I/O operations per second.

Average Write

Average number of random write I/O operations per second.

Average Latency

Average latency time in milliseconds from the IOPS data retrieved from the Windows performance counters.

Session Logon Segments

Displays the logon duration and usage segments that are created during logon.

Table 8. Session Logon Segments

Option

Description

Logon duration

The length of time calculated from the time the user clicks the desktop or application pool to the time when Windows Explorer starts.

Session Logon Time

The length of time that the user was logged in to the session.

Logon Segments

Displays the segments that are created during logon.

  • Brokering. Total time for Connection Server to process a session connect or reconnect. Calculated from the time the user clicks the desktop pool to the time when the tunnel connection is set up. Includes the times for Connection Server tasks such as user authentication, machine selection, and machine preparation for setting up the tunnel connection.

  • GPO load. Total time for Windows group policy processing. Displays 0 if there is no global policy configured.

  • Profile load. Total time for Windows user profile processing.

  • Interactive. Total time for Horizon Agent to process a session connect or reconnect. Calculated from the time when PCoIP or Blast Extreme uses the tunnel connection to the time when Windows Explorer starts.

  • Protocol Connection. Total time taken for the PCoIP or Blast protocol connection to complete during the logon process.

  • Logon Script. Total time taken for a logon script to execute from start to completion.

  • Authentication. Total time for Connection Server to authenticate the session.

  • VM Start. Total time taken to start a VM. This time includes the time for booting the operating system, resuming a suspended machine, and the time it takes Horizon Agent to signal that it is ready for a connection.

Use the following guidelines when you use the information in logon segments for troubleshooting:

  • If the session is a new virtual desktop session, all the logon segments appear. If no global policy is configured, the GPO Load logon segment time is 0.

  • If the virtual desktop session is a reconnected session from a disconnected session, the Logon Duration, Interactive, and Brokering logon segments appear.

  • If the session is a published desktop session, the Logon Duration, GPO Load, or the Profile load logon segments appear. The GPO Load and Profile load logon segment appear for new sessions. If these logon segments do not appear for new sessions, you must restart the RDS host.

  • If the session is a Linux desktop session, the GPO Load and Profile load segments do not appear.

  • Logon data might not be immediately available when the desktop session connects. The logon data appears after a few minutes.