Horizon Help Desk Tool is integrated into Horizon Console. Starting from Horizon 7 version 7.5, you can no longer use the Horizon Help Desk Tool URL to log in to Horizon Help Desk Tool.
- To log in to Horizon Help Desk Tool from Horizon Administrator, click Horizon Console on the top right panel. This is a single sign-on to the Horizon Console Web interface.
- In Horizon Console, enter a user name in the User Search field.
Horizon Console displays a list of users in the search results. The search can return up to 100 matching results.
- Select a user name.
The user information appears in a user card.
What to do next
To troubleshoot problems, click the related tabs in the user card.