Certain issues might arise when you manage Linux desktops. You can follow various procedures to diagnose and fix problems. Using Horizon Help Desk Tool in Horizon ConsoleHorizon Help Desk Tool is a Web application that you can use to get the status of Horizon 7 user sessions and to perform troubleshooting and maintenance operations. Collect Diagnostic Information for Horizon 7 for Linux MachineYou can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with a Horizon 7 for Linux machine. You create a Data Collection Tool (DCT) bundle that gathers the machine's configuration information and logs into a compressed tarball. Troubleshooting Copy and Paste between Remote Desktop and Client HostCopy and Paste between the remote desktop and client host takes more than three seconds for maximum supported data of 1 MB. This issue does not occur if you copy and paste a small data size. Horizon Agent Fails to Disconnect on an iPad Pro Horizon ClientThe SUSE Horizon Agent connection fails to disconnect after a restart or shutdown on a iPad Pro Horizon Client. SLES 12 SP1 Desktop Does Not Auto-RefreshSLES 12 SP1 does not auto-refresh in a multi-monitor mode when you drag a GNOME terminal. SSO Fails to Connect to a PowerOff AgentSingle Sign-On (SSO) does not connect to a PowerOff agent. Unreachable VM After Creating a Manual Desktop Pool for Linux The virtual machine state is not responding.