You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting published applications quits all open published applications.

Resetting a remote desktop is similar to pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting published applications quits the applications without saving any unsaved data. All open published applications are closed, including applications that come from different RDS server farms.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop.

For information about enabling the remote desktop reset feature, see the Setting Up Virtual Desktops in Horizon or Setting Up Published Desktops and Applications in Horizon document.

Prerequisites

Obtain login credentials, such as a user name and password, RSA SecurID user name and password, RADIUS authentication user name and password, or smart card personal identification number (PIN).

Procedure

  1. On the Servers tab, tap the server shortcut to connect to the server.
  2. If prompted, supply your RSA user name and passcode, your Active Directory user name and password, or both.
  3. Touch and hold the remote desktop or published application shortcut until the context menu appears.
    You can perform this step from either the All or Favorites tab.
  4. Tap Reset in the context menu.

Results

When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the remote desktop. When you reset a published application, all published applications quit.

What to do next

Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop or published application.