Manually Retrieve and Send Horizon Client Log Files

When Horizon Client log collection is enabled on your device, you can manually retrieve and send log files at any time.

About this task

This procedure shows you how retrieve and send log files through Horizon Client. You can also retrieve log files by using tools that can access app storage space. Horizon Client saves log files in the Android/data/com.vmware.view.client.android/files directory.

Prerequisites

• Verify that an email client is available on your device. Horizon Client requires an email client to send log files.

• Enable Horizon Client log collection. See Enable Horizon Client Log Collection.

Procedure

1. Tap the Settings (gear) icon in the upper-right corner of the Horizon Client screen and tap General settings.
2. Tap Send the log.

   Horizon Client uses the email client on your device to create a message. The body of the message contains information about your device. If your email client can send multiple attachments, Horizon Client attaches the last five log files of each type to the message. If your email client cannot send multiple attachments, Horizon Client compresses the last five log files of each type and attaches a ZIP file to the message.