You can solve most Horizon Client problems by resetting the desktop or reinstalling the app. You can also enable log collection and send log files to VMware for troubleshooting. Enable Horizon Client Log CollectionWhen you enable log collection, Horizon Client creates log files that contain information that can help VMware troubleshoot problems with Horizon Client. Manually Retrieve and Send Horizon Client Log FilesWhen Horizon Client log collection is enabled on your device, you can manually retrieve and send log files at any time. Disable Horizon Client Log CollectionBecause log collection affects the performance of Horizon Client, disable log collection if you are not troubleshooting a problem. Uninstall Horizon ClientYou can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client. Horizon Client Stops Responding or the Remote Desktop FreezesWhen the screen freezes, first, try resetting the remote desktop operating system. Problem Establishing a Connection When Using a ProxySometimes if you attempt to connect to Connection Server using a proxy while on the LAN, an error occurs.