You can configure Horizon Client to collect log information and send log files to VMware for troubleshooting.

If Horizon Client quits unexpectedly, Horizon Client immediately prompts you to send log files to VMware. If log collection is enabled, the crash log file contains detailed debug information. If log collection is disabled, only certain exception information is included in the crash log file.

Horizon Client generates three types of log files (Horizon_View_Client_logs_timestamp.txt, libcdk_timestamp.txt, and pcoip_client_timestamp.txt) and keeps the last five log files of each type.

If you choose to send log files to VMware, Horizon Client uses the available email client on your device to create a message. If your email client can send multiple attachments, Horizon Client attaches the last five log files of each type to the message. If your email client cannot send multiple attachments, Horizon Client compresses the last five log files of each type and attaches a ZIP file to the message. The ZIP file name contains a time stamp, for example, Horizon_View_Client_logs_timestamp.zip.

You can also manually retrieve and send log files at any time.