Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the application. You might need to reset a desktop or application if the desktop operating system or application stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application sessions. Unsaved changes in remote applications might be lost.
- Obtain credentials to log in, such as a user name and password, RSA SecurID user name and passcode, RADIUS authentication user name and passcode, or smart card personal identification number (PIN).
- On the Servers tab, tap the server shortcut to connect to the server.
- If prompted, supply your RSA user name and passcode, your Active Directory user name and password, or both.
- Touch and hold the desktop or application name until the context menu appears.
You can perform this step from either the All or Favorites tab.
- Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.