You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a remote desktop is the equivalent of the Windows operating system restart command. The desktop operating system usually prompts you to save any unsaved data before it restarts.

About this task

You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for the desktop.

Prerequisites

  • Obtain login credentials, such as a user name and password, RSA SecurID user name and passcode, RADIUS authentication user name and passcode, or smart card personal identification number (PIN).

  • If you have not logged in at least once, become familiar with the procedure Connect to a Remote Desktop or Application.

Procedure

  1. On the Servers tab, tap the server shortcut to connect to the server.
  2. If prompted, supply your RSA user name and passcode, your Active Directory user name and password, or both.
  3. Touch and hold the desktop name until the context menu appears.

    You can perform this step from either the All or Favorites tab.

  4. Tap Restart in the context menu.

    Restart is available only if the status of the desktop is such that the action can be taken.

Results

The operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the desktop.

What to do next

Wait an appropriate amount of time for system startup before you attempt to reconnect to the remote desktop.

If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See Reset a Remote Desktop or Remote Applications.