Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the application. You might need to reset a desktop or application if the desktop operating system or application stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application sessions. Unsaved changes in remote applications might be lost.
- Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA SecurID user name and passcode, or RADIUS authentication user name and passcode.
- If you have not logged in at least once, become familiar with the procedure Connect to a Remote Desktop or Application.
- On the Servers tab, tap the server shortcut.
- If prompted, supply your RSA user name and passcode, your Active Directory user name and password, or both.
- On the All tab, tap and hold the desktop or application shortcut until the context menu appears.
If the desktop or application is a favorite, you can also perform this step on the Favorites tab.
- Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.