Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the application. You might need to reset a desktop or application if the desktop operating system or application stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application sessions. Unsaved changes in remote applications might be lost.
Note: A View administrator can disable the reset feature for certain types of desktops. For more information, see the
View Administration document.
Prerequisites
- Obtain credentials to log in, such as an Active Directory user name and password, RSA SecurID user name and passcode, or RADIUS authentication user name and passcode.
- If you have not logged in at least once, become familiar with the procedure Connect to a Remote Desktop or Application.